Last Updated: January 2024
Introduction
Ravine-side ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ravine-side.com and use our services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
Information You Provide
- Name and contact information (email address)
- Service preferences and enquiry details
- Communications you send to us
- Feedback and survey responses
Information Collected Automatically
- Technical information including IP address, browser type, and device information
- Information about your visit including pages viewed and navigation patterns
- Cookies and similar tracking technologies (see our Cookie Policy for details)
How We Use Your Information
We use information held about you in the following ways:
- To provide and improve our services
- To respond to your enquiries and communicate with you
- To send you information about our services that may interest you (where you have consented)
- To ensure our website functions properly and is secure
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your data for specific purposes
- Contract: Where processing is necessary for the performance of a contract with you
- Legal Obligation: Where processing is necessary to comply with UK law
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and delivering services
- Professional advisers including lawyers and accountants
- Regulatory authorities where required by law
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls limiting who can access personal data
- Staff training on data protection
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria used to determine retention periods include:
- The duration of our relationship with you
- Legal obligations to retain data
- The potential for disputes regarding our services
Your Rights
Under UK data protection law, you have rights including:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate data
- Erasure: The right to request deletion of your data in certain circumstances
- Restriction: The right to request restriction of processing
- Portability: The right to receive your data in a portable format
- Objection: The right to object to certain types of processing
To exercise any of these rights, please contact us using the details below.
International Transfers
Your data is primarily stored and processed within the United Kingdom and European Economic Area. Where we transfer data outside these regions, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
For questions about this Privacy Policy or our data practices, please contact us:
Ravine-side
47 Wellington Street
London, EC2A 4PQ
United Kingdom
Email: [email protected]
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.